FAQs

smart studios

BEFORE BOOKING

#1 Who can live at Smart Studios?

Smart studios can accommodate all individuals; including students, young professionals, teachers, and others who for other reasons are linked to the city of Lisbon.

Note: Pet animals are not allowed.

#2 Minimum period of stay

5 months.

#3 Can I visit the apartments?

Usually the apartments are occupied and to respect everyone’s privacy we do not conduct visits. However, you can visit our virtual tours page:Virtual Tour 3D

#4 What I will have in the apartment?

Most apartments at smart studios come equipped with en-suite kitchenettes and bathroom. Otherwise, Smart Studios residencies will have a common kitchen or shared toilet. You can also buy kitchen utensils and/or bed linen when making the reservation. See values here: Extra Kits

#5 What includes my monthly fee?

Wi-fi, water, electricity.

#6 Is the kitchen equipped?

Is equipped with a microwave, mini-fridge, ceramic hob, extractor fan.

#7 Check-in e check-outs rules

Self check-ins: Every day from 3pm
Self check-outs: Every day until 11am

TO BOOKING

#8 How do I make a reservation?

You must book through our platform, choosing the typology and residence more convenient for you.

#9 What official documents will I need to make the reservation?

You will only need a passport or identity card.

#10 What payments will I have to make at the time of booking and after entering the apartment?

If the apartment of your interest is available, at the time of booking you will have to pay the security deposit (returned at the end of the contract, if everything is as delivered). After check-in, you have 8 days to make the payment of the first fee

In the following months, the process repeats itself. You have until the 8th day of every month, to pay the fee. All this, through the online platform.

If there is a delay in the fee’s payment, Smart Studios will apply a penalty rate.

#11 What are the payment methods?

Credit card and ATM.

#12 Is the deposit returned at the end of the contract?

If there is any damaged equipment, we will deduce the corresponding value from the security deposit, otherwise we will refund the full amount.

#13 What is the contract termination policy and/or reservation cancelations?

Our contracts are not terminable.

Our contracts are not terminable.

The Parties acknowledge that the cancellation of a reservation may cause damages to the First Contracting Party due to opportunity cost of the lost reservation and therefore any cancellations in the Smart Studios must be duly justified and subject to the following rules:

a) The Down Payment and security deposit shall be refunded in 75% if the Second Contracting Party cancels this Agreement with 60 days or more of its commencement, and the Second Contracting Party shall only bear the costs of the bank transfer with the refund of the down payment by the same method;

b) The Down Payment and security deposit shall be refunded in 50% if the Second Contracting Party cancels this Agreement with 30 days or more, but less than 60 days of its beginning, only bearing the costs of the bank transfer or with any other means that the First Contracting Party may indicate for the return the down payment;

c) The Down Payment and security deposit shall not be refunded if the Second Contracting Party cancels the contract less than 30 days in advance of its commencement.

#14 Reservations made through an intermediary / partner of Smart Studios:

If you make a reservation through one of our partners and later wish to cancel or amend any component of your reservation, you should contact the intermediary / partner directly, sending an email to the respective customer support / service before making any changes. The customer support / service will then contact Smart Studios. Cancellations of the reservation without prior notification and authorization, is subject to the non-refund of the amounts paid upfront during the booking.

#15 Can I choose my room?

Tell us your preference at time of booking, we will try to allocate you to the studio that will fits you better.

#16 The studios can accommodate two people?

Whenever the studios and T1s indicate the price per extra person or two-person price, that means that two people are allowed. Therefore, at the time of booking, on “Add-ons” section, add “extra person”.

AFTER BOOKING

#17 What am I going to bring to the check-in?

The proof of the payments made to date (last fee and security deposit) and original signed contract.

#18 Guests are allowed?

You can have guests sporadically in the apartment, warning in advance the Smart Studios staff.

#19 Self-service laundry

Is paid: washing 3,50€ and drying 1,50€

#20 Is there any common use tools?

Yes, generally all our residencies have iron, ironing board, broom and vacuum cleaner.

#21 Can I smoke in the residence? And in the apartment?

Smoking is not allowed in the interior common areas in the apartment.

EXTRA KITS

#22 Is the kitchen, bed and bathroom fully equipped?

No. If you want to buy bedlinen, cook utensils and towels, smart studios has extra kits:

  • Kit Kitchen individual: 50€
    1+1+1 Plates (Main, Soup, dessert)
    1 glass
    1+1+1+1 cutlery (fork + knife + spoon + dessert spoon)
    1 Mug
    1 set, Kitchen utensils
    1 frying pan
    1 Kitchen pan set
    1 set. 1 Kitchen towels
    1 cutting board
    1 paring Knife
    1 set. 3 Tupperware’s
    1 Scissor
    1 Mop
    1 Pot stand
  • Kit Kitchen double: 60€
    2+2+2 Plates (Main, Soup, dessert)
    2 glass
    2+2+2+2 cutlery (fork + knife + spoon + dessert spoon)
    2 Mug
    1 set, Kitchen utensils
    1 frying pan
    1 Kitchen pan set
    1 set. 1 Kitchen towels
    1 cutting board
    1 paring Knife
    1 set. 3 Tupperware’s
    1 Scissor
    1 Mop
    1 Pot stand
  • Kit Bedlinen and towels individual: 106€
    1 Bath towel
    1 Face towel
    1 Bath Mat
    1 Bed Cover
    1 Pillow
    1 Bed blanket
    1 Fitted sheet
    1 Top Bed Sheet
    1 Pillowcase
  • Kit Bedlinen and towels double: 169€
    2 Bath towels
    2 Face towels
    1 Bath Mat
    1 Bed Cover
    2 Pillows
    1 Bed blanket
    1 Fitted Sheet
    1 Top Bed Sheet
    2 Pillowcases

It also has extra services:

Cleaning kit:

SINGLE STUDIOS (1 PERSON, SINGLE BED)
Price for 1 hour.
Monthly (1 time per month): 18€
Biweekly (2 times per month): 36€
Weekly (4 times per month): 72€

DOUBLE STUDIOS (2 PERSONS, DOUBLE BED)
Price for 2 hours.
Monthly (1 time per month): 26€
Biweekly (2 times per month): 52€
Weekly (4 times per month): 104€

#23 Kit extra TV

SmartTV: 16€ per month

#24 Transfers from Lisbon Airport to Smart Studios Residences or from Smart Studios Residences to Lisbon Airport

At the Resident Portal when you make your reservation you can request our transfers. You will be contacted by smart studios commercial team to schedule the desired time, you will need to share your flight number. For further information please contact us at: commercial@smartstudios.pt

Conditions: Each person is entitled to 1 suitcase.

Lisbon
Lisbon Airport – Residence
1-2 pax: 28€
3-4 pax: 32€
5-6 Pax: 37€

Residence – Lisbon Airport
1-2 pax: 25€
3-4 pax: 28€
5-6 Pax: 33€

Carcavelos
Lisbon Airport – Residence
1-2 pax: 40€
3-4 pax: 44€
5-6 Pax: 55€

Residence – Lisbon Airport
1-2 pax: 35€
3-4 pax: 38€
5-6 Pax: 50€